Returns and Refunds Policy
At MyFlavia by Lavazza, we want you to be completely satisfied with your coffee experience; however, due to the perishable nature of our products, we can only accept returns on unopened beverage packs and hardware within 30 days of purchase.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and details of the items you wish to return.
Prepare Your Package
Ensure all coffee pods, tea packs, or brewers are in their original, unopened packaging to qualify for a full refund.
Ship Items Back
Affix the provided return shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing